The Problem
Because of the complexity of web
applications, along with their multiple
tiers and data feeds, it has become
overwhelming for operations departments
to manage the performance, availability
and service of these environments while
assuring a quality experience for the
user.
The Solution
RTTS implements a 24 x 7 application
performance management system that
rapidly pinpoints the problem. By
monitoring, identifying, diagnosing and
resolving performance problems for
mission critical web applications and
their associated infrastructures, RTTS
is able to quickly resolve issues that
exceed predetermined thresholds or SLA
agreements and immediately alert key
people within the organization.
To accomplish this, RTTS utilizes
best-of-breed tools that collect
performance data from across the entire
application infrastructure, including
applications, transactions, URLs,
databases, network devices, firewalls,
servers and custom applications.
These tools are configured to monitor
the infrastructure from an integrated
view and to identify when key thresholds
and SLAs have been exceeded. They then
perform root cause analyses to help
pinpoint the problem so that it can be
addressed before your clients are
impacted.
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